Privacy Policy
This Privacy Policy explains how uMorphos LLC ("we," "us," or "our"), operating the NeverMiss service ("NeverMiss" or the "Service"), collects, uses, and protects information about you. The Service provides an automated front-desk and messaging assistant for home-service businesses such as roofing and HVAC contractors.
Information we collect
When you call a participating business or interact with the Service, we may collect your name, phone number, property address, and details about the service you are requesting (such as the nature of a roof issue or whether you intend to file an insurance claim). We collect this information only to respond to your request and schedule service.
How we use your information
- To respond to your inquiry and answer questions about service
- To schedule, confirm, and send reminders for appointments and inspections
- To pass your request to the business you contacted so they can serve you
SMS / text messaging
If you provide your phone number when contacting a participating business, you may receive text messages from the Service related to your request, including replies to your inquiry, scheduling, confirmations, and reminders.
No mobile information will be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Information obtained as part of the SMS consent process — including your mobile phone number and your consent — will not be shared with any third parties.
Message frequency varies based on your interaction with the Service. Message and data rates may apply.
You can opt out of text messages at any time by replying STOP. For help, reply HELP or contact us using the details below.
How we share information
We do not sell your personal information. We share information only with the business you contacted so it can provide the service you requested, and with service providers (such as our telephony and messaging provider) strictly to operate the Service. As stated above, mobile phone numbers and SMS opt-in data are never shared with third parties for marketing purposes.
Data retention & security
We retain information only as long as needed to provide the Service and meet legal obligations, and we use reasonable safeguards to protect it. No method of transmission or storage is completely secure.
Children's privacy
The Service is intended for adults and is not directed to children under 13. We do not knowingly collect information from children.
Your choices
You may opt out of text messages at any time by replying STOP, and you may contact us to request access to or deletion of your information, subject to applicable law.
Changes to this policy
We may update this Privacy Policy from time to time. The effective date above reflects the latest version.
Contact us
Questions about this policy can be sent to hello@umorphos.com, uMorphos LLC, San Angelo, Texas.